Seafood Specialties Restaurant offers a shrimp and lobster tail special each Friday evening.Youare manager of the restaurant. On Tuesday, you received a request from a customer, Shipley Masters, who ate last Friday’s special. According to Mr. Masters, shortly thereafter, he had to goto the hospital emergency room and have his stomach pumped because of food poisoning. He Believes his problem came from the Friday special at your restaurant and asks that you pay his hospital emergency room bill. He did not send a copy of the bill or any evidence of his illness.His letter stated the charges were $200. This is the only complaint that you have received;therefore, you have doubts that the illness came from your restaurant. Write a letter refusing the request unless documentation is provided, but make the letter positive to maintain Mr.Masters’ goodwill as a regular customer.
“96% of our customers have reported a 90% and above score. You might want to place an order with us.”