Ineffective program management has virtually no impact on career development program quality and productivity.

QUESTION 1
1. Which style of supervision employs theory specific premises?

	A.	Developmental model
	B.	Integrated model
	C.	Orientation specific model
	D.	None of the above

0.5 points
QUESTION 2
1. Bernard’s Discrimination Model of supervision combines three roles including teacher, consultant, and coach.
True
False
0.5 points
QUESTION 3
1. Which of the following are considered characteristics of career consultation?

	A.	The consultant is considered an expert.
	B.	A need exists that cannot be met by the individual or organization requesting services.
	C.	The relationship between the consultant and the consultee is considered well-matched and complementary.
	D.	All of the above.

0.5 points
QUESTION 4
1. What is the primary purpose of a mission statement?

	A.	To answer the question “for what does your program stand?”
	B.	To differentiate your program from others and provide clarity to those with whom you work
	C.	To provide an opportunity for people to carefully consider the suture services and resources that a career development program might offer
	D.	To articulate a game plan for delivery of career development program services

0.5 points
QUESTION 5
1. It is recommended that performance measures be short, pen-and-paper evaluations at the end of events.
True
False
0.5 points
QUESTION 6
1. Four key process steps in evaluating and assessing career development programs are:

	A.	Creation of an advisory board, voting, formative (process) evaluation, and marketing plan
	B.	Needs assessment, program planning, staff selection, and summative (outcome) evaluation
	C.	Creation of a mission statement, program planning, formative (process) evaluation, and grant development
	D.	Needs assessment, program planning, formative (process) evaluation, and summative (outcome) evaluation

0.5 points
QUESTION 7
1. The seven basic principles in marketing are: customer orientation, creating your niche, using promotional writing techniques, promoting benefits, being flexible, focusing on readability, and using what has been proven to work.
True
False
0.5 points
QUESTION 8
1. The field of career coaching is accessible because of its coaching institutes that offer specific training certificates.
True
False
0.5 points
QUESTION 9
1. Career coaching was an expansion of managers acting as coaches to their employees.
True
False
0.5 points
QUESTION 10
1. Core values refer to:

	A.	Future directions
	B.	“Why does your program exist?”
	C.	“For what does your program stand?”
	D.	The story of your strategy in action

0.5 points
QUESTION 11
1. Ineffective program management has virtually no impact on career development program quality and productivity.
True
False
0.5 points
QUESTION 12
1. In creating a career development program needs assessment, both organizational and individual needs should be considered.
True
False
0.5 points
QUESTION 13
1. One of the key differences within the coaching relationship that sets it apart from other career helping roles is:

	A.	The need for excellent communication skills
	B.	The locations where coaches interact and provide services to their clients
	C.	The length of time the coach engages in a relationship with the client
	D.	Both B and C.

0.5 points
QUESTION 14
1. In the strategic planning process, which step should come first?

	A.	Identify performance objectives
	B.	Create mission statement
	C.	Conduct needs assessment
	D.	Measure performance

0.5 points
QUESTION 15
1. Which of the following endorses that all people are naturally creative, resourceful, whole and completely capable of finding their own answers to whatever challenges they face?

	A.	Mentoring
	B.	Co-Active Coaching
	C.	Technical Consultation
	D.	Supervision

0.5 points
QUESTION 16
1. Which role focuses on the counselor’s growth as a professional balanced with attention to the protection of the client?

	A.	Coach
	B.	Supervision
	C.	Mentor
	D.	Consultant

0.5 points
QUESTION 17
1. Which of the following would not be a common goal of a career coach?

	A.	Improving communication and negotiation skills
	B.	Learning how to delegate duties to others
	C.	Exploration of new vocational interests
	D.	Enhancing personal effectiveness

0.5 points
QUESTION 18
1. Power differentials may be real or perceived, but may exert substantial influence on the process and outcomes of:

	A.	Consultation
	B.	Coaching
	C.	Supervision
	D.	Career development facilitation

0.5 points
QUESTION 19
1. Vision refers to:

	A.	Future directions
	B.	“Why does your program exist?”
	C.	“For what does your program stand?”
	D.	The story of your strategy in action

0.5 points
QUESTION 20
1. Career counselors functioning as consultants should have expert skill in the defined area of need.
True
False
0.5 points
QUESTION 21
1. According to the chapter, the Solution-oriented mode of consultation is utilized when a consultee is looking for a specific prescription or “solution” for a specific problem.
True
False
0.5 points
QUESTION 22
1. A career fair is an example of a career development program:

	A.	Performance measure
	B.	Performance objective
	C.	Initiative
	D.	Core value

0.5 points
QUESTION 23
1. Creating an effective strategic plan begins with selecting an effective career development program manager.
True
False
0.5 points
QUESTION 24
1. Program initiative should be driven by program

	A.	Objective
	B.	Budget
	C.	Facilities
	D.	Values

0.5 points
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